upstream_unavailable

The message text is shown in the example below.

HTTP status502
typeapi_error
Retry?Yes, with back-off
StatusIn the public catalog (error-envelope.ts)
Extra fieldsnone

When it happens

A network failure between Syntic and the model service.

Example

{
  "error": {
    "type": "api_error",
    "code": "upstream_unavailable",
    "message": "The model service could not be reached. Retry shortly.",
    "param": null,
    "request_id": "req_6f1c2a9e0b7d4c3a8e5f1b2d"
  }
}

How to fix it

  • Retry with back-off.

Detect it in code

err = resp.json().get("error", {})
if resp.status_code == 502 and err.get("code") == "upstream_unavailable":
    delay = err.get("retry_after") or 2
    time.sleep(delay)  # then retry
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